Welcome to flowerbouquetshop.pk. Because we deal in fresh, perishable flowers and custom arrangements operating exclusively within Islamabad and Rawalpindi, our Cancellation, Return, and Refund Policy is strictly structured to protect our business operations, prevent financial loss, and ensure clear expectations. Please review these terms carefully before placing an order.

1. Order Cancellations and Modifications

All requests to cancel or modify an active order must be communicated directly to our support team via phone or WhatsApp.

Any changes or cancellation requests must be submitted at least 24 hours prior to the scheduled delivery time.

We regret that we cannot accept cancellations or modifications under the following conditions:

• • Perishable goods (such as fresh flowers or cakes) once the order has been dispatched or prepared.

  • Custom-made or personalized arrangements once the arrangement or design process has begun.

  • Orders placed for peak events or major holiday periods (such as Valentine’s Day, Mother’s Day, Eid, etc.).

Once a cancellation request is properly submitted and approved within the allowed timeframe, it will be confirmed via email.

2. Strict Non-Refundable Scenarios (Protecting Your Business)

To safeguard our business against unfair claims or delivery disruptions, no refunds or cancellations will be issued in the following instances:

• Recipient Refusal: If the recipient refuses to accept the delivered item for any reason whatsoever. flowerbouquetshop.pk takes zero responsibility and will not issue refunds if a recipient rejects the delivery.

• Incorrect Information & Unavailability: If the delivery fails because the customer provided an incorrect address, an inactive phone number, or if the recipient is unavailable at the given location and cannot be reached. The order will be considered successfully fulfilled.

• Buyer’s Remorse: Changes of mind after the order has been confirmed, processed, or dispatched.
  
  

3. Freshness, Perishability, and Claims Window

Because flowers are natural, delicate, and perishable products that react directly to their indoor environment and weather conditions, all fresh flower sales are final.

Any formal complaints regarding damaged, defective, or incorrect items must be reported within 24 hours of delivery, accompanied by clear photographic evidence of the product and your order details.

Claims or complaints submitted after this 2-hour window will be automatically rejected, as flowers degrade naturally over time due to environmental factors and handling after delivery.

4. Replacement vs. Refund Policy

If an order arrives severely damaged or incorrect due to a verified error on our part, we reserve the right to offer a replacement item or a partial/full refund on a case-by-case basis.

Approved monetary refunds for online orders paid via credit or debit card will be credited back exclusively to the original payment card used for the purchase.

Depending on banking processing times, approved refunds will be processed and reflected within 14 to 21 working days of the cancellation or claim approval notification.

5. Force Majeure & Delivery Exceptions

flowerbouquetshop.pk is not liable for delivery delays or failures caused by events entirely outside our reasonable operational control, including severe weather, traffic blockades, security lockdowns, civil unrest, or government restrictions.

6. How to Cancel or Modify Your Order

If, for any reason, you need to cancel or make changes to your order, you can reach us by:

• Call: +92 314 4612096
• Email: info@flowerbouquetshop.pk

Please provide a minimum of 24 hours’ notice prior to your requested delivery date for any changes or cancellations to be processed.

Important Note: By clicking the “Place Your Order” button during checkout, you formally acknowledge and agree to be bound by this Cancellation, Return, and Refund Policy.