Welcome to Flower Bouquet Shop (flowerbouquetshop.pk). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place an order online, or visit our physical local shop in Islamabad.

By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree with any part of this policy, please do not use our website or services.

1. Information We Collect

To provide you with a seamless flower delivery and gifting experience, we collect information when you place an order, create an account, contact customer support, or interact with our website.

• Personal Identification Information: Your full name, email address, phone number, and billing address.

• Order & Recipient Details: Because we are a gifting and flower delivery service, you may provide details for third-party recipients, including the recipient’s name, delivery address, phone number, and gift card messages/special instructions.

• Payment Information: Secure payment details (such as credit/debit card information, mobile wallet credentials, or bank transfer confirmations) processed securely through our trusted payment gateway partners. Note: We do not store full credit card numbers on our servers.

• Technical & Usage Data: When you visit flowerbouquetshop.pk, our servers automatically collect certain information about your device and browser, including your IP address, browser type, operating system, referring URLs, pages viewed, and the date/time of your visit.

2. How We Use Your Information

We use the information we collect for legitimate business and operational purposes, including:

• Order Processing & Fulfillment: To process your payments, prepare your flower arrangements, and securely deliver bouquets or gifts to you or your designated recipients.

• Customer Communication: To send you order confirmations, dispatch updates, delivery notifications, and respond to your inquiries or customer support requests.

• Local Store Services: To coordinate local pickups or specialized event decorations requested through our Islamabad shop.

• Marketing & Promotions: To send you promotional emails, seasonal offers, and discounts (such as for Valentine’s Day, Mother’s Day, Eid, or anniversaries). You can easily opt out of marketing communications at any time by clicking the “Unsubscribe” link in our emails.

• Security & Fraud Prevention: To protect our website, prevent fraudulent transactions, and maintain user safety.

3. How We Share Your Information

We value your trust and do not sell, trade, or rent your personal information to outside parties. However, we may share necessary data with trusted third parties who assist us in operating our business:

• Delivery & Logistics Partners: Local courier riders or delivery drivers assigned to ensure your flowers and gifts reach the recipient safely and on time.

• Payment Processors: Secure third-party payment gateways and financial institutions required to process your online transactions safely.

• Service Providers: Trusted vendors who help us manage our website hosting, email delivery, and customer service tools (e.g., Shopify or our IT maintenance providers).

• Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Flower Bouquet Shop, our customers, or others.

4. Cookies and Tracking Technologies

Our website uses cookies, web beacons, and similar tracking technologies to enhance your browsing experience, remember your shopping cart items, analyze site traffic, and personalize content.

Most web browsers automatically accept cookies by default. You can choose to adjust your browser settings to remove or reject cookies; however, doing so may affect certain features or functionality of our website (such as keeping items in your cart).

5. Data Security

We implement robust administrative, technical, and physical security measures (including Secure Socket Layer / SSL encryption) to protect your personal information from unauthorized access, loss, misuse, or alteration. While we take every reasonable precaution to secure your data, no method of transmission over the internet is 100% secure.

6. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us immediately so we can remove it.

7. Your Rights

You have the right to:

• Access, update, or correct your personal account information at any time.

• Request the deletion of your personal data (subject to legal or tax record-keeping requirements).

• Opt-out of receiving marketing and promotional emails.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements. Any updates will be posted directly on this page with a revised “Last Updated” date. Your continued use of our website after changes are posted constitutes your acceptance of the revised policy.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please feel free to reach out to us:

• Local Shop Address: Super Flower Market, School Rd, F-6/1 F 6/1 F-6, Islamabad, 46000, Pakistan

• Phone / WhatsApp: +92-314-4612096

• Email: info@flowerbouquetshop.pk